DELIVERY AND REFUND POLICY

1. GENERAL TERMS

By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.

Buyers are subject to the relevant consumer protection laws and distance contract regulations regarding the sale and delivery of digital content. Since our products are digital goods (STL files, game assets, etc.), they are delivered instantly via an electronic download link or through the user dashboard upon successful payment. There is no physical shipping or delivery process.

2. RIGHT OF WITHDRAWAL AND REFUND CONDITIONS (CRITICAL)

Digital Content Exception: In accordance with international digital commerce regulations and the Distance Contracts Regulation (Art. 15/ğ); the right of withdrawal cannot be exercised for “contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.”

Since STL files and digital assets are, by nature, instantly consumable and reproducible content, refunds or exchanges are not possible once the payment is completed and the download link is provided.
By confirming this agreement, the Buyer expressly consents to the immediate delivery of the digital content and acknowledges that they forfeit their right of withdrawal once the download process begins or the link is accessed.

3. PAYMENT FAILURES

If the Buyer fails to pay the price of the purchased product or if the transaction is canceled in banking records, the Seller’s obligation to provide access to the digital content ceases immediately. The Seller reserves the right to take legal action for content already downloaded without valid payment.

4. FORCE MAJEURE (UNFORESEEN CIRCUMSTANCES)

If access to digital content cannot be provided due to technical reasons beyond the Seller’s control, such as server failures, internet outages, or cyber-attacks, the Buyer will be notified. The Buyer’s right to access remains reserved, and access will be restored as soon as the technical barrier is removed.

5. BUYER’S OBLIGATIONS

The Buyer is responsible for checking the compatibility of the digital file formats (STL, FBX, OBJ, etc.) with their own software or hardware (3D printer, game engine). Incompatibility due to hardware limitations or software versions does not constitute a valid reason for a refund.
Digital products are licensed to the individual. The Buyer may not share, copy, or commercially distribute (unless a specific commercial license is granted) the purchased files with third parties.

6. DEFAULT AND LEGAL CONSEQUENCES

If the Buyer falls into default regarding credit card transactions, they agree to pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank.

7. PAYMENT AND DELIVERY

You can benefit from online single-payment options with credit cards through our website. Upon payment approval, the authorization to access digital files is immediately defined to the Buyer’s account.